Warranty/Return & Exchange Policy

• Return and Exchange Policy

According to the Consumer Protection Act, you are entitled to a 7-day cooling-off period from the date of product delivery. However, this cooling-off period is not a trial period. Any returned items must be in brand-new condition with complete packaging (including but not limited to all gifts, accessories, and instruction manuals), accompanied by the original invoice. Please use cardboard boxes to safely return the items (if returned items are damaged or broken, we will not accept returns/exchanges or provide refunds).

Customized products cannot be returned or exchanged, except in cases of product defects.

• Warranty Information

1.  Warranty Coverage: Metal parts are warranted against damage and scratches caused by non-human factors for 3 months from the date of purchase.
    Note: Metal components are high-precision items. Please avoid collision, scratching, or dropping  during assembly.
   
   
2. The following conditions are not covered by warranty:

1.       Damage caused by natural disasters, force majeure events, or accidents.
2.       Normal wear and tear, cuts, scratches, impacts, or damage caused by accidents.
3.       Products placed outdoors, in direct sunlight, or in humid environments are not covered by warranty.
4.       Damage resulting from unauthorized modifications, repairs, or external forces.
5.       Damage caused by improper cleaning or maintenance.
6.       Minor color differences or textures are a natural result of special processing on aluminum alloy products and are not covered by our warranty. If you're concerned about the color, just message us! We'd be happy to send you a video for your approval.
7.       Other damages resulting from the buyer's failure to exercise general care or improper use that cannot be attributed to our company.

If you wish to return/exchange products during the cooling-off period due to unmet expectations or other factors, please contact us by phone or email.

Thanks for your support of Metal Arts!

Service Email: metalarts@kingteam.com.tw
Customer Service Line: +886-3-463-1683 #1166#2414
Address: No. 130, Xiyuan Road, Zhongli District, Taoyuan City 320, Taiwan
Website: www.metalarts.com.tw